Shipping & Returns

We’re committed to getting your order to you safely, smoothly, and as quickly as possible. Below you’ll find everything you need to know about delivery, returns, and refunds.

Delivery Options

Delivery options vary depending on your location and the item you’ve purchased.
You’ll see all available delivery methods and costs at checkout before you confirm your order.

Some items may be shipped directly from our makers or studios—this will be clearly noted on the product page.

Delivery Time

Estimated delivery times are shown on each product page.
Once your order is on its way, we’ll send you a tracking link so you can follow its journey to your door.

Customs & Taxes

For international orders, please note: all customs duties, import fees, and local taxes are the responsibility of the buyer. These charges are not included at checkout and will vary depending on your country’s regulations.

Returns & Exchanges

We hope you love your order—but if something’s not quite right, we’re here to help.

• Made-to-order items are not eligible for return or exchange.
• For all other products, you can request a return or exchange within 14 days of receiving your order.
• Return shipping costs will be deducted from your refund or invoiced if you're requesting an exchange.

To start a return or exchange, just get in touch at [insert your email or returns portal link].

Refunds

Once we’ve received and inspected your return, your refund will be issued to your original payment method within 14 days. We’ll email you as soon as it’s been processed.